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Customer Service Specialist

Sector
Retail
Localisation
Łódź
Ref. Number
SBS/77/3005/CS

Our Client is a global retailer. Due to development and new projects we are seeking for Customer Service Specialist to support online sales. Reporting to the E-commerce Manager right candidate needs to proactively co-ordinate all aspects of the supply chain to deliver optimum performance and ensure we meet stated and agreed service levels and terms and conditions of supply.

Main duties and responsibilities:

  • Establish contact, build  and manage relationships and an in depth knowledge of customers  within own portfolio in order to drive business growth,
  • Responsible for the logistics of all service inventory,
  • Answer customer mails,
  • Daily contact with the store about the status of orders, retransmission, cancellations,
  • Represent the supply chain liaising with both the customer, the Warehouse and marketing to ensure good communication,
  • Proactive order management including timely response, accurate processing and monitoring of orders and enquiries,
  • Capture, report, escalate and ensure timely response and resolution to all complaints,
  • Ensure customers are fully informed of product portfolio, promotional activity and appropriate service offering,
  • Working independently and as part of a team on a variety of special projects for business improvement and improved customer service,
  • Challenge the status quo targeting continuous improvement and opportunities for growth for both self and organisation,

Candidate profile:

  • At least 3 year’s recent experience within an administration customer service role, preferably working within a team,
  • Higher level of education,
  • Proven experience in managing customer relationships,
  • In depth knowledge and understanding of the supply chain processes,
  • Ability to plan and organise self and workload,
  • Excellent interpersonal skills,
  • Attention to detail is essential,
  • Enjoys working in a team,
  • Excellent verbal and written communication skills,
  • Able to handle difficult / volatile situations professionally and calmly,
  • Proven ability to work in a pressurised environment,
  • Ability to overcome objection and manage conflict,
  • Fluent in English and Polish, additional language as a plus,

Interested candidates should send resume in English to cv@solidbridge.pl quoting relevant reference number.

Please, include the following statement in your application: “I hereby give consent for my personal data to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)”.

Please note that we contact only the selected candidates.